Skip to main content

Store Policies

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Some items may be subject to a restocking fee. Please read "Returns" below for more information.

In-Store Pickup

In-store pickup is free for all items.  To put a hold on an in-stock item, please call us at 740-538-0801.  We ask for a 50% deposit to hold any item for more than one business day.  There is a 10% charge for any cancelled deposits.  Please keep in mind that some items may require additional processing time for assembly, such as bicycles.

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Shipping Options

We are not currently offering shipping. Items can be picked up in store. See "In-Store Pickup" for details. 

We do offer free local delivery within a 15 mile radius for bicycles and kayaks.  

Returns & Comfort Guarantee

If there’s a problem with a product that you purchased from us, we will take care of you!  We will refund the purchase amount within 30 days of your purchase for items returned in new condition or if the item is defective. A 10% restocking fee will apply for bikes, kayaks, auto racks, and some additional items.  Special-order items that are not typically stocked at the store, and items showing wear may not be returnable (unless covered by warranty), or will have a higher restocking fee based on condition. 

We also offer a 30-day unconditional comfort guarantee on all saddles, and all Specialized tires, shoes, helmets, and apparel.  If items in this category do not perform to your satisfaction, you may exchange it within those 30 days for another item in the shop. 

Labor fees, such as custom wheel builds or other services, are non-refundable.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We are committed to respecting the privacy and security interests of all visitors to our website. We are the sole owner of the information collected on this site. We will not disclose, sell, share or rent this information to any other individual or entity except as disclosed in this statement.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Our Privacy & Security Policy

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or shop with us online.